10.2024

October 2024 release notes.

The October 2024 release brings targeted updates to ASR, regional expansion, version management, voice customization, and content filtering.

Expand the items for details:

ASR biasing for flows

The ASR biasing for flows feature allows builders to improve ASR performance by configuring biasing for specific types of inputs at particular flow steps.

Key highlights:

• Bias for input types including alphanumeric, numeric, precise date, string number, yes/no, name spelling, party size, relative date, and time.
• Optimal biasing effectiveness is achieved by selecting the minimal necessary inputs.

Benefits:

• Improved ASR performance: Targeted biasing enhances recognition accuracy for specific input types.
• Higher recognition rate: Custom biasing ensures critical inputs are accurately captured.

How to use:

• Open the “Flows” section under the Build tab.
• Configure biasing for input types at designated Flow steps.

UK and EU regions

The studio now operates in UK and EU regions as well as the default US.

Key updates:

• EUW-1 and UK-1 production environments.
• New regional domain addresses:
  • US: studio.us.poly.ai
  • UK: studio.uk.poly.ai
  • EUW: studio.eu.poly.ai
• Authentication formats for regional production environments remain the same.

View versions

Manage and review historical, draft, sandbox, pre-release, and live versions of your agent for seamless change management.

Key highlights:

• View and manage all agent versions.
• Access historical versions for a comprehensive overview.

Benefits:

• Development and Deployment: Efficiently manage changes to align with business objectives.
• Ongoing Maintenance: Implement updates without impacting user experience.

Visit the environments and versions page for more details.

Disclaimers

Set a distinct greeting message and dial tone before the agent interaction begins.

Key highlights:

• Customize greeting messages with a separate voice.
• Upload custom dial tones for tailored interactions.

How to use:

• Go to the “Agent” section.
• Enable the disclaimer message and configure the greeting and tone settings.

Content safety filters

Gain full control over Safety Filters directly in the studio UI. Builders can fine-tune severity settings or disable specific filters to better align with project requirements.

Key highlights:

• Adjust filter severity to match client risk tolerance.
• Disable specific filters when necessary.

How to use:

• In the “Settings” section, modify filter thresholds using the slider or disable filters as needed.