11.2024

November 2024 release notes.

The November 2024 release brings significant improvements to SMS capabilities, debugging tools, and Knowledge export functionality, alongside enhancements for barge-in and dialogue management.

Expand the items for details:

Enhanced SMS

Builders can now easily upgrade SMS templates into advanced, customizable functions to support complex use cases.

Key highlights:

• Alternative SMS number: Collect alternative phone numbers from callers for SMS delivery.
• Upgradable SMS functions: Add custom logic to basic SMS templates for advanced configurations.

In-app function debugging

You can now view and copy real-time input, output, and error messages for functions directly:

• After calls, in the Conversation review page.
• Live, when testing with Agent Chat.

Managed Topics export functionality

Export your Managed Topics as a CSV file.

The file naming convention of exported Managed Topics is:

{agent Name}_{Env}_{Timestamp}_{version code}_KB.csv.

Note that draft exports will exclude the version code. The timestamp reflects the export time.

Barge-in feature

This settings toggle allows you to decide if callers can interrupt agents. This can improve conversation flow and create natural, human-like interactions.

Functionally, this feature shortens the Voice Activation Detection (VAD) time and reduces response latency.

To test this feature, find Enable barge-in in the “Settings” menu.

Stop on keyword

Stop keywords give builders control over dialogue flow by halting agent responses upon detecting specific words or phrases. These can trigger custom functions or prevent unwanted interactions. Use this feature to configure stop keywords using RegEx patterns.

Key highlights:

• Halt responses: Interrupt the agent’s response when certain words or phrases (configured with RegEx) are detected in user input.
• Trigger functions: Use Stop Keywords to activate specific functions or workflows.

How to use:

1. Create a function
2. Open Response Controls in the Build tab.
3. Add Stop Keywords and define their behavior using RegEx patterns.
4. Optionally, configure the agent to trigger a custom function or workflow when a Stop Keyword is detected.

Visit the response control page for more details.